Customer Support

Our Customer Support is not only available on-site worldwide but also remotely through various channels. With a lot of passion and flexibility, we support you in maintenance and troubleshooting, but also gladly advise you on technical questions and are open to suggestions beyond that. We provide your system with spare parts throughout its entire lifespan, inform you in a timely manner about planned discontinuations, and develop customized replacement components for your existing system if needed.

The proven over many years stocking strategy of important spare parts is essential for prompt repairs and thus prevents longer downtimes of your system. We are happy to advise you on this as well. Our many years of experience allow us to quickly and efficiently develop solutions for you and continue to support former brands (Bombardier, PCS Power Converter Solutions, KB PowerTech, Powertech Converter).


Our services at a glance:

Field Service

  • Installation and commissioning
  • Inspection of the installation if assembly was not performed by e.con personnel
  • Troubleshooting and repair
  • Regular maintenance
  • Modernization
  • Training of your service technicians on-site or at our premises

Remote Service

  • Commissioning Support
  • Troubleshooting
  • Firmware update and parameterization
  • Application support and technical advice

Modernization

  • Upgrading of software and hardware for outdated systems or obsolescence
  • Gathering and analyzing customer or system requirements
  • Developing and retrofitting individual solutions according to customer preferences
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